I find the nature of my work changing.
Ten years ago it was all about designing meaningful digital interactions.
It was all new. We were designing novel digital interactions, solving problems that hadn’t been seen before – pathfinding in what we did.
We were limited by people sat down at home or in the office in front of a computer with a mouse and keyboard. But that was great because we had to figure out how to design digital interactions, limited horizons gave interaction designers a defined scope to work within and we did great things.
Five years ago that began to change. The iPhone and smartphones began to take hold. Interactions moved out from behind a desk into the world. Our horizons broadened. We began to design for touch, audio and low bandwidth. To design for the context our user was in be that on the bus or train or sat watching the TV and tweeting a sporting event. We had to adapt to changes in the way people lived their lives.
In the last year I’ve found myself designing for more than digital.
Designing a basic supply chain, delivering of physical goods and service expectations. Designing the movement of people and interactions in physical spaces. Designing a telephone call centre interaction; what should be computer based and what should be human.
Digital plays a part, but a limited part. The majority of interactions aren’t behind glass but are based in the physical world.
As interaction design matures we’ll find ourselves designing more than apps and websites. We’ll be designing holistic, real world experiences.
Exciting times ahead my friends.