Process is for fast food restaurants. I’m much more interested in skill. Skilled people without a process will always find a way to get things done. Skill begets process. But process doesn’t beget skill. Following a recipe won’t make you a great chef – it just means you can make a competent bolognese. Great chefs don’t need cookery books. They know their medium and their ingredients so well that they can find excellent combinations as they go. The recipe becomes a natural by-product of their work.Sure, if you have a low-skilled team, or inefficiencies and costs are your top priority, process matters. But for knowledge workers, skill is more important. The best people don't care whether agile/waterfall/lean is the flavor of the month, or what job title they should hold. Instead, they care about practicing their craft, and being better than they were yesterday.
28 Mar 2012